Privacy Policy

This policy explains what we collect, why, and who can see it, in plain English. The short version: we collect what's needed to run a study platform, we don't sell your data, and we don't show your progress to anyone except you (and, only for organization-provided exams, your organization's administrators).

What we collect

• Account information: your name, email address, and a securely hashed password (we cannot read your password).
• Study activity: your practice sessions, answers, scores, and progress. This is the product working, not surveillance.
• Purchase records: what you bought, when, and the receipt email. Payments are processed by Stripe; we never see or store your card number.
• Waitlist signups: if you ask to be notified about an upcoming exam, we store that email and which exam.
• Usage analytics: we use Google Analytics to understand how the site is used and to measure which of our ads lead to signups and purchases. This involves Google-set cookies and anonymized identifiers; it does not include your study answers or scores, and we don't send Google your name or password. We also have Google signals turned on. For people who are signed in to Google with Ads Personalization on, it lets Google Analytics associate activity across their devices, which gives us cross-device reporting and lets Google personalize the ads it shows. You can turn this off in your Google account's Ads Settings.
• Email follow-up: when you create an account we may email you about your exam prep, your free test results, and our products. Every one of those emails has an unsubscribe link, and unsubscribing never affects your account or your access.

What we don't do

• We don't sell or rent your personal information. Full stop.
• We don't send marketing email you can't unsubscribe from.

Who can see your study progress

Your progress is private to you, with one clearly-disclosed exception: if an organization (like a training center or employer) provided your access to an exam, that organization's administrators can see your progress on that exam only. Exams you buy yourself stay private, always. We disclose this at invite and at redemption, and it's written into how the system grants access.

Cookies

We use essential cookies to keep you signed in, and Google Analytics cookies to measure site usage and advertising performance (including a Google Ads click identifier stored for up to 90 days when you arrive from one of our ads). You can block analytics cookies in your browser without affecting your account or your access.

Service providers we rely on

• Stripe: payment processing.
• Resend: transactional email (receipts, password resets, invites).
• Vercel: application hosting.
• Neon: database hosting.
• Google Analytics: usage analytics and ad-conversion measurement.
• Google Ads: advertising measurement. When a purchase follows one of our ads, we report it to Google Ads by the ad click identifier, never by your name or email.
• GoHighLevel (LeadConnector): email follow-up and customer relationship management for account and study-related messages. It receives your name, email, and study milestones such as a completed free test.

Each receives only what it needs to do its job, and each is bound by its own privacy and security commitments.

How long we keep data

Account and study data persist while your account exists, so your history and lifetime access keep working. Purchase and audit records are retained as required for tax, accounting, and fraud-prevention purposes.

Your choices

• You can update your name, email, and password in Settings.
• You can delete your account yourself in Settings. It takes effect immediately: you are signed out, and your study history, flashcard progress, goals, and support tickets are removed. Purchase records we're legally required to keep are retained.
• You can also request a copy of your data, or ask us to delete your account for you, by emailing support@itpracticeexams.com. We'll act on verified requests within 30 days.

Age

The service is intended for users 16 and older. We don't knowingly collect data from children.

Changes

If we change this policy materially, we'll update the effective date above and notify you by email for significant changes.

Contact

Privacy questions: support@itpracticeexams.com. IT Practice Exams, operator of itpracticeexams.com, Orlando, Florida.