Refund Policy

We want you to buy with confidence. Before you pay anything, you can create a free account and try real sample questions (including the explanations) so you can judge the quality yourself. If you buy and it still isn't right for you, here's exactly how refunds work. No hoops, no runaround.

The 7-day money-back guarantee

Individual exam purchases come with a 7-day money-back guarantee. If you're not satisfied for any reason, email us within 7 days of your purchase and we'll refund the full amount. You don't need to give a reason, though feedback helps us improve.

How to request a refund

• Email support@itpracticeexams.com from the email address on your account within 7 days of purchase.
• Include the exam name (e.g., "Security+"). That's it.
• We process refunds through Stripe, our payment processor. Refunds typically appear on your statement within 5–10 business days, depending on your bank.

What happens after a refund

When a purchase is refunded, access to that exam is removed automatically. Your account stays open, your other purchases are unaffected, and you're welcome back any time.

Team and training-center seat purchases

Bulk seat purchases can be refunded within 7 days for any seats that have not been redeemed by a student. Once a seat has been redeemed, it's in use and no longer refundable. Refunding a seat order revokes its unredeemed license keys. For anything partial or unusual, email us. We'll sort it out like reasonable people.

Fair use

The guarantee exists so you never risk your money on unseen quality, not as a free rental. We may decline refunds that show a pattern of abuse (for example, repeatedly purchasing, completing large portions of a bank, and refunding).

Questions

Email support@itpracticeexams.com. A human reads it.